Q:
How much does shipping cost?
The shipping cost is
calculated on an item by item basis, as the weight and/or
dimensions of each item will affect the total shipping cost
for an order. Your shipping amount will be added automatically
when you "check out" with your shopping cart. Please
note, the shipping costs added apply to North American customers
only. International orders
may be charged additional shipping charges.
If you order via money
order, you will be emailed a final price for your order
which will include shipping.
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Q:
When will I get my order?
Most orders are received
two to four weeks after being placed. However, many of the vaporizers are drop shipped meaning the manufacture sends it out so we have to pay them via money order to get them to ship it. This can take sometime before they get the money order and ship it. Also due to seasonal
rushes, postal delays, and an item's being out of stock, it
may take longer. You will be notified by email if it looks
like your order will not ship within 4 weeks of being placed.
For more details regarding our shipping policies,
see our Shipping Terms
page for more details.
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Q:
How will my order be shipped?
We currently use CDN
Air Postal Service or Express Postal Service (on large orders/digital
scales) which means we ship World
Wide. In the USA your delivery will arrive via your United
States Postal Service, Monday to Friday (some areas may also
recieve regular postal deliveries on Saturday). This is a
drop off service that maybe delivered anytime during the day.
In other words, if you are not home they may leave it on your
doorstep or local post office. If you want trackable service
or want to sign for your package when it arrives you will
have to email us for pricing. Orders with shipping costs of
over $11 will be trackable, unless it is considered Oversized.
Glass is not insurable, but is double packed to prevent breakage.
If you live outside of Canada, your order will go through
customs. Shipping is private
and discrete with a label of contents listed on the outside
of the package.
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Q:
Can I upgrade to better/faster shipping?
Not yet due to the fact we do not hold the stock as per law under a home business. We have the manufactures or suppliers hold the products for us. However, you can ask if you want.
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Q:
What about customs?
If
you live outside of Canada, your order will most likely pass
through your country's customs agency. All items for sale
on MediVap.com are legal in all levels of our local
government (municipal, provincial, federal). It is the buyer's
responsibility to ensure that any items they order are not
illegal, banned or otherwise restricted in their area.
As such,
we are not responsibility for packages refused
by a buyer's customs agency but since everything on this site is for legal purposes only there should be no problem with your delivery.
We have ship 100 packages a week into the United
States of America, and hundreds to other countries
around the world. Problems with customs agencies have been
few and far between.
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Q:
I live outside North America, how will that affect shipping?
As noted in the above
Shipping Costs section,
all shipping prices added through the shopping cart system
are for orders within North America. Customers who live outside
of North America should be charged an extra amount to cover
the increased cost of shipping the order. That extra amount
will be determined according to the order size and weight,
as well as the customers shipping address and overseas orders do cost alot more sometimes so except an min. of $20 extra dollars for shipping.
International customers who pay using the shopping
cart, will be contacted by email with an additional shipping
amount that will need to be paid before shipping is possible.
Customers who pay by Money
Order will be informed ahead of time what their total
shipping amount will be.
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Q:
Do you have a store location near me?
No. We only sell online.
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Q:
Do you sell wholesale as well?
Yes. We sell the products
listed on our site for wholesale to legitimate
business. To order wholesale from us, you must first setup
a wholesale account with us. We will require your name, business
name, tax numbers, as well as the usual contact info. Please note: several of the vaporizers are drop shipped so it is better to go to the manufacture for these items to get the best price.
Email your wholesale inquiries to:
Wholesale
@
medivap.com
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Q:
What forms of payment do you accept?
We use SafePaySolutions.com
to accept online payments via Credit Card or Echeck. We also
provide a printable money-order order-form.
You have plenty of options to choose from when shopping at
MediVap.com
We also accept Money
Orders.
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Q:
How do I pay by Money Order?
Although MediVap.com
is designed with an online payment system in mind, we also
accept money orders. NOTE - as we are located in Canada, we
can only accept Canadian Money Orders (available from any
Canadian Bank), and/or International Money Orders. THIS MEANS
WE CANNOT ACCEPT REGULAR AMERICAN MONEY ORDERS. When arranging
your money order from outside of Canada, please make sure
it is an "International Money Order". Otherwise
we will not be able to honor your payment.
As many of our products cannot
legally be sold to minors, we also require that you send along
with your money order some proof of age (must be 18 or older)
such as a photocopy of your drivers license or any other official
identification which shows your name and your age/date of
birth. (you may 'black out' any other info on the identification
which does not pertain to your name, address and age/date
of birth).
An online money-order order form is currently being
constructed for this site. Until then email your order (serial#,
quantity, etc) along with your name and shipping address to
Payments@medivap.com.
We will reply with a final price which includes a shipping
amount (which is dependant on the items in your order, as
well as your shipping address). That email will also let you
know where to send the money order and your proof of age to.
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Q:
Where are you located?
Our company, office
and shipping facilities are located in a home in the city of Vancouver,
which is in the province of British
Columbia, on the west coast of Canada.
And, we only sell online, so don't even ask if
we have a store location near you.
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Q:
What if an item in my order is out of stock?
Due to the massively
large selection of items available at MediVap.com,
we cannot guarantee that all items will be in stock at all
times. However, new shipments arrive every week, so items
which are not in stock are typically available within 2 to
5 weeks. If it looks like there will be a wait longer than
4 weeks, we will notify you of your order's status.
However, since many people order multiple items
in a single order, we will, when possible, send out an order
in multiple packages; sending the in stock items right away
and the rest of the items as they come in stock. THERE WILL
BE NO EXTRA SHIPPING CHARGE TO THE CUSTOMER FOR THIS (SPLIT-ORDER)
SERVICE.
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Q:
I am a manufacturer of a great product - will you sell it
on your site?
Maybe. We here at MediVap.com
like to offer the greatest selection of vaporizers and other
accessories for sale. Email us your relevant info, as well
as any pictures and info regarding your product. Free samples
always help us determine whether your product is worthy of
being sold on MediVap.com! We will especially enjoy it if you drop ship it for us. Contact us at:
Wholesale2006
@
medivap.com
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Q:
Can you RUSH my order?
No. To prevent credit
card fraud we do not rush orders. We receive shipments from
our numerous suppliers as the orders come so it may take some
time before we actually get your order ready to pack. Then
it will take at least 3 to 5 business days before it arrives.
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Q:
Will my item break during shipment?
No. All glass items
are wrapped in bubble wrap, and then double wrapped in cardboard.
Our packers are very experienced in packing delicate and fragile
items. Your glass pipe / item will get to you undamaged!
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Q:
What will the shipper's address on the package state?
All packages are shipped
with R.I.P.P. listed as the shipping (that's short for Rollies
International Pipes
& Papers).
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Q:
What is your privacy policy?
We here are MediVap.com respect your privacy. We only collect your name and address
that you list on the shopping cart(or send us along with your
money order) and nothing
more. WE DO NOT SELL, DISTRIBUTE OR OTHERWISE RELEASE THIS
INFORMATION TO ANYONE.
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Q:
How do I use your shopping cart?
Our custom made shopping
cart was designed with ease of use in mind. In this section,
you can find shopping cart help on:
- Adding Items
- Viewing the Cart
- Checking Out
- Confirming your order
- Entering your Info
- Choosing a Payment System
- Final Confirmation
- Online Payment
- What's Next
To add items to the shopping cart, simple click the
appropriate "Add to Cart" button located below each
item for sale. This will bring up a second browser window
with the shopping cart showing you the current contents of
the cart. You can close this window if you want to continue
shopping, or click check out, when you are ready to check
out.
To re-open the shopping cart window, or to open it
without adding another item, simply click on the "view
cart" button located on the bottom of every page in our
site!
When you are done shopping and are ready to pay,
click the "Check Out/ Buy" button found on the shopping
cart window. (remember, just click the view cart button to
open the shopping cart window). From there you will be taken
to the checkout page. The checkout process consists of a couple
of steps. You are first asked to confirm your order as shown
on the shopping cart. Then you are asked to fill out your
name and shipping address (the address you want the item shipped
to).
The next section asks you to choose a payment system.
There are currently 2 choices
to make. Choose Credit Card/Check if you plan to pay using
a major credit card, or e-cheque (an online cheque direct
from your chequeing account). Choose Money
Order if you plan to pay via money order.
After you choose a payment system (by clicking on
it) you will be taken to a final confirmation page. Here you
can see your order and the info you submitted. If you choose
Credit Card/Check as a payment system, you will have the choice
between paying by a major credit card OR Check. Again, click
on your choice and you will be taken to a secure transaction
system or a printable form (SafePaySolutions.com or Money Orders,
depending on your choices earlier).
NOTE: Medivap.com is owned and operated by Rollies
International
Pipes
and Papers
(or R.I.P.P.).
Fill out the necessary forms on the payment system
you choose and be sure to continue through the process until
you get back to a Medivap.com page that says "Transaction
Complete / Thank You". This page will also give you a
Medivap.com Invoice#. Be sure to make a note of this #!
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